The Event Manager keeps a record of the emails that it sends. Whenever you see an 'Email History' link, you can see the detailed email records. The email records are displayed in a grid with the following columns:
To Name. The name and email address to which the email was sent.
Sent (GMT). The time when the email was sent. Times in the email history grid are displayed in GMT (Greenwich Mean Time).
Opened (GMT). If available, the time when the email was first opened will be displayed in Greenwich Mean Time (see 'Tracking Opens' below).
Subject. The subject line that was used for the email. If the entire subject line does not fit in the available space, an ellipsis (...) will appear. If you place the mouse over the partial subject line, the complete subject will appear in a tool tip box.
Status. A status other than 'Sent' indicates that a problem occurred with the email message. Clicking the 'Review' link might provide additional details concerning the error.
Track Opens. Indicates whether the email included a tracking image (see 'Tracking Opens' below).
Opened. If available, indicates whether the email was opened (see 'Tracking Opens' below).
The grid includes a 'Review' link. Click the link and a copy of the email will appear in a pop-up window. (Make sure your browser allows pop-ups from http://events.meetingbridge.com/ .)
Below the copy of the email is a table that provides details from the email header information, such as the 'from' and 'to' email address and 'Open' details, if available. Finally, there is a form that lets you resend an email. This is useful when you discover that the original was sent to an incorrect email address.
The Event Manager uses a common technique for tracking opens. The technique relies on the recipient's email programs allowing images to be displayed. Some email programs block the display of images by default. When images are blocked, it is impossible for us to determine whether an email has been opened. The bottom line, when an email is checked as "Opened', you can be certain than someone opened it. When 'Opened' is not checked, it might mean that the image was blocked. Despite its limitations, most customers like the tracking image technique.